Terms and Conditions

Terms and Conditions

Please read the following carefully. Your use of the kobudo martial arts.com web site ("kobudomartialarts.com") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

Shopping with kobudomartialarts.com

You can Order Products online via this website

When you place an Order for a Product you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

kobudomartialarts.com may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

All new Orders are deemed separate and each is treated individually.

Price

The price for each Product is shown on kobudomartialarts.com and includes V.A.T at 17.5%.

We always try to make sure that the prices on kobudomartialarts.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs.

Prices are quoted on kobudomartialarts.com in UK pounds. Please note that both charges and refunds are in UK pounds.

Payment

You must pay for your Order before it is delivered and you can do so using the Google checkout system.

Credit Card

To ensure that shopping online is secure, your credit/debit card details will be encrypted by the Google checkout system

Availability

We try to keep kobudomartialarts.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

Delivery

kobudomartialarts.com delivers only to destinations inside the UK.

You will be notified of the delivery costs

kobudomartialarts.com aim to deliver Products to destinations in the UK within 7 days in most circumstances.

Orders are despatched either by Royal Mail (1st Class) or by Courier.

We will make every effort to deliver within the time stated on kobudomartialarts.com but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid.

Please Order from kobudomartialarts.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as kobudomartialarts.com cannot be responsible for this.

This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

kobudomartialarts.com does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

The copyright in kobudomartialarts.com and the content of all the web site and pages relating to the kobudomartialarts.com website is owned by, or licensed to kobudomartialarts.com, unless otherwise specified and may not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of kobudomartialarts.com all photographs on it and its marketing materials.

You may use kobudomartialarts.com for private and personal non-commercial use only - i.e. to view, copy and print portions of kobudomartialarts.com for the sole purpose of placing Orders or viewing information about martial arts. The materials on kobudomartialarts.com may not be used for any other purpose.

kobudomartialarts.com, and our logos of kobudomartialarts.com and may not be used by anyone else without our express permission.

However, kobudomartialarts.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on kobudomartialarts.com belong to their respective owners.

Privacy and Data Policy

kobudomartialarts.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an Order, we may ask you for certain information and you may submit personal data to kobudomartialarts.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

process your Order;

provide you with an up to date, efficient, and reliable service;

help fraud prevention;

open and run your account;

provide a more personal shopping experience.

By making an Order and submitting your data you agree to this use.


Marketing Communications

If you have used the kobudomartialarts.com website before or have Ordered Products from kobudomartialarts.com before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.


kobudomartialarts.com will not pass your information on to third parties unless you give us your consent, or unless we have it already.

Where requested please therefore check the relevant box marked:

Your Privacy

If you have any questions or comments about privacy or the kobudomartialarts.com privacy policy, or if you already have submitted information that you do not wish us to have or if you think that kobudomartialarts.com has cookies or data about you that you don't want us to use or that is incorrect please contact us via email (at russ@kobudomartialarts.com) and the information will be corrected as soon as possible or removed from our database as you request.

Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.

Unwanted Products

Our policy is to ensure that you are satisfied every time you place an Order with kobudomartialarts.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 16 working days.

We will make the refund directly to the credit/charge card used to place the original order within 16 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will only have to pay for the sending and the return postage of the Products.

Faulty Products

We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 16 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

For help with items later than 16 days after your initial purchase please email us for more information (russ@kobudomartialarts.com)

This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

Please contact us by email (at russ@kobudomartialarts.com) to inform us of your wish to return Products.

We may allocate you with a Returns Code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery).

You will be responsible for the returned Products until they reach us.

Unwanted Goods - Custom-made and High Value Products

General

kobudomartialarts.com may change or withdraw any part of kobudomartialarts.com, or may refuse you access to the web site at any time if we consider it necessary.

kobudomartialarts.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of kobudomartialarts.com upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to kobudomartialarts.com other rights.

kobudomartialarts.com acts as principal on its own account and not as agent for you or any other person.

If kobudomartialarts.com does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at kobudomartialarts.com option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and kobudomartialarts.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are principally aiming kobudomartialarts.com at the UK market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

Use of kobudomartialarts.com and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Reaching Us

If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at russ@kobudomartialarts.com


Comments